You may be able to access super if you’re experiencing financial difficulty under certain circumstances.
Early release on compassionate grounds is a situation where you are granted access to part or all your super before reaching preservation age.
You may be eligible if you can show there is no way you can cover the expenses arising from a particular circumstance.
Steps to accessing super on compassionate grounds
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Decide if you meet the specified conditions
A number of conditions must be met before a super can be released on compassionate grounds.
Please read our Access to super on compassionate grounds fact sheet or contact us for more information.
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Apply to the Australian Taxation Office (ATO)
If you think that one or more of the specified compassionate grounds applies to you, you can apply to the ATO online through https://www.ato.gov.au/.
You can also make an application through your MyGov account if you have registered for Centrelink online services already.
You will need to provide supporting documentation with your application and identify yourself to the ATO when you apply. The ATO will assess your application as soon as possible after they have received all the required information from you. Once your application has been assessed, the ATO will write to you with their decision and their reasons for that decision.
If the ATO approves the early release of your super, you must then apply to First State Super for payment (see Step 3).
If you have any questions please contact the ATO directly. Check their website for details at ato.gov.au.
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Apply to First State Super
If the ATO approves the early release of your benefit, please send the following documents to First State Super:
- ATO letter of approval of the early release of your benefit (original or certified copy);
- a completed Application for early release of a benefit on specified compassionate grounds form, which is available on our website and from customer service;
- proof of identity documents as outlined on the application form and a copy of your bank statement, if you would like us to pay your benefit directly to your bank account.
Provided all the documents are in order and payment is approved, the payment will be made in accordance with the instructions on the application form or as directed by the ATO.
Conditions of compassionate grounds release
Tax on withdrawals
Any payments you receive before reaching your preservation age will generally not be tax free.
Depending on your age and whether you’ve given us your tax file number, payments have a taxable and non-taxable component.
The taxable component of a payment made before your preservation age is taxed at 20%, plus any applicable levies.