The award-winning First State Super app has been designed by members, for members and is available now.
Don't have online access to your account?
After downloading the app, tap "set up online access" at the bottom of the screen, register.
Start using the First State Super app
What you'll need:
- Your username
- Your password
What you'll love about the app
- View your super balance, transactions and fees
- View and change the way your account is invested
- Access your digital member card to take us with you to your next job
- View and download your member statements for up to 6 years
- Estimate your future super balance using our income projection tool explorer
- Search for and consolidate lost super or super you have with other funds
- Access your BPAY details to make extra contributions to your super
- View and manage your insurance details, including coverage and benefit
- View and update your contact details
- Enable Touch ID or Face ID to access your account quickly and securely
An award-winning app
The First State Super app was recently awarded Gold at the 2019 Sydney Design Awards for the category Digital - New Service or Application.
Not a member of First State Super?
Join one of Australia's most awarded funds. To become a member, download the app, then tap "join now" to get started.
Frequently asked questions
Is the app secure?Show more
Yes, it is. At First State Super, we value your security as high as we do ours. That’s why we’re using a highly secure server that encrypts the information you access on this app.
In addition, the First State Super mobile app is session-based which means that as soon as you close the app, your information is no longer available on your device.
Who can use the app?Show more
First State Super members with a super account who have set up online access to their account. If you don’t have online access set up yet, click here to set it up.
Currently, the app doesn’t cater for Transition to Retirement and Retirement Income Stream account holders yet. However, you can still manage your super online via our website here.
What if I've forgotten my password?Show more
Click on the 'forgot password' link. You will then be asked to provide your mobile number, first and last name, as well as your date of birth. If your details match what we have on file for you, you’ll be sent an SMS to your mobile containing a one-time PIN. Once you enter that one-time PIN, you’ll be able to reset your password.
Contact us if you think we don’t have the right details for you on file.
Can I use the app on my tablet device?Show more
No, the First State Super mobile app is available on mobile devices only.
What is the digital member card?Show more
The digital member card is a one-stop shop for all your superannuation details you need when you fill in your ‘choice of fund’ form when you change to a new employer.
In our app, you can share these details directly with your employer via email. Just tap the ‘Profile’ button to access your digital member card, then click on ‘share membership details’ and a prefilled email with your superannuation details will pop up, ready to send to your employer.
How do I update my personal details in the app?Show more
To update your details, log into the app and tap the 'Profile' button. Once you are on the ‘Profile’ screen, tap on the “Update details” button.
How do I login to the app?Show more
Log into the app by using the same login details you use for online access to your account via our website.
If you don’t have online access set up yet, click here to set it up.
Can I change the way my money is invested via the app?Show more
Yes, you can. To change the way your super is invested, login to the app. Once you’re logged in, the app will take you to your super dashboard. There, tap on the ‘change investment allocations’ button.
Can I use the app if I’m not a member of First State Super?Show more
No, you must be a First State Super member to use the app. To become a member and find out more about why to choose us, click here.
I already have the app installed, do I need to download it again?Show more
Once a newer and improved version is available, downloading the app again will ensure you get access to the latest functions. If you have the previous version of the app installed on your device, it may no longer be supported and you’ll need to download the new version from the App Store.
Can I make contributions using the app?Show more
No, you can’t make a contribution to your super directly through the app. However, the app provides you access to your unique BPAY details which you can use to make a contribution directly into your super account.
Why is my Touch ID or Face ID login not working?Show more
Your Touch ID or Face ID login may be disabled after you update your operating system (iOS or Android) or your First State Super app. If this happens, you can re-enable Touch ID or Face ID after signing on with your username and password. If your username or password is changed, you also will need to re-enable your Touch ID or Face ID, after logging in with your new username and password.
How can I stop using Touch ID or Face ID to log in?Show more
You can disable Touch ID or Face ID at any time by logging into the app, tapping on the ‘Profile’ screen, then moving the toggle under ‘Login & Security”. Once Touch ID or Face ID is disabled, you can login with your username and password.
Why can’t I view my statements on the app?Show more
If you haven’t done so already, you need to download the latest version of our app (available from 19 September). Then you should be able to access your statements on the ‘Profile’ screen. Just scroll down to ‘Documents’ and tap on ‘View Statements’.
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