One of the benefits of having insurance through your membership is having our support whenever you need to make a claim.
How to make a claim
Our claims philosophy
We know that when you need to make an insurance claim, it can be at a difficult time for you and your family. We help you understand the process, answer your questions and keep you informed from beginning to end.
We make the process as smooth and simple as possible.
Every claim requires supporting documents. We only ask for necessary information and we always explain in simple language what we need and why we need it.
We make sure our insurers behave ethically in accordance with our high standards and that their claims philosophy is aligned with ours. Our claims management and review processes ensure all valid claims are paid correctly and promptly.
If you are unhappy with the outcome of your claim, we have straightforward ways for you to appeal.
We understand the importance of good health and getting back to work, and our goal is to help you to achieve this.