Keeping your account secure is a responsibility we don’t take lightly. Identifying all our members is also an important part of our obligation to prevent money laundering and terrorism financing in Australia.

That’s why you’ll need to provide documents which prove your identity before we can pay benefits or change your personal details. This includes:

  • applying for a benefit payment or transfer
  • applying to open an income stream account
  • asking us to change your name in our records.

Need more information?

Download the fact sheet

Acceptable identity documents

A current Australian driver's licence, Australian passport or a current Australian proof of age card containing your photo (issued under a state or territory law) are all acceptable forms of identification.

We can also accept a current foreign passport or similar travel document (if it contains your photo and signature). Any documents not in English must be accompanied by an English translation prepared by a translator accredited by the National Accreditation Authority for Translators and Interpreters Ltd (NAATI).

If you’re unable to produce one of the identity documents listed above, you have the option to provide two documents: at one from each of lists A and B below.

Certified document list A

  • An Australian birth certificate or extract issued by a State or Territory.
  • A citizenship certificate issued by the Commonwealth.
  • A current Centrelink pension card that entitles you to receive financial benefits.

Certified document list B

  • A notice issued by the Australian Taxation Office (ATO) within the last 12 months that shows your name and current residential address and records an amount payable to or by you e.g. your last tax return.
  • A notice issued by a local council or utilities provider in the last three months showing the provision of services to you and your current residential address e.g. rates notice, electricity or water bill.
  • A notice issued by the Commonwealth or a state or territory government within the last 12 months showing your name and current residential address and the provision of financial benefits to you e.g. Centrelink letter.

Details we need to verify from your documents

Your full name and either your date of birth or your residential address on the documents you provide must match the details in our records. If the details don’t match, because your details in the documents you provide are out-of-date, we will be unable to use the documents to verify your identity. You will need to provide a certified copy of up-to-date documents.

If you change your name 

If you have changed your name, you must provide a certified copy of one of the following name change documents:

  • marriage certificate or certificate of registration (if you are on a relationship register) issued by the Births, Deaths and Marriages Registration Office (ceremonial certificates cannot be accepted)
  • deed poll or change of name certificate from the Births, Deaths and Marriages Registration Office. If you have reverted to your maiden name, we will require your marriage certificate (from the Births, Deaths and Marriages Registration Office) showing your original maiden name and your married name.

Having copies of your documents certified

While we don’t require original identity documents, all photocopies must be certified by an authorised person.

The authority must sight the original and the copy to ensure they are identical.

Each page must then be formally certified with the following text:

“I certify that this document is a true copy of the original.”, followed by their signature, printed name, qualification (e.g. Justice of the Peace, Australia Post employee, etc.), registration number (if applicable) and date.

Any of the following people can certify your documents:

  • police officer
  • Australia Post employee in charge of an office providing postal services (charges may apply)
  • Officer or an authorised representative of an Australian Financial Services Licensee (AFSL) with two or more years of continuous service
  • medical practitioner
  • legal practitioner
  • pharmacist
  • justice of the Peace
  • magistrate
  • nurse
  • optometrist
  • dentist
  • chiropractor
  • physiotherapist
  • psychologist
  • veterinary surgeon
  • full-time teacher employed at a school or tertiary institution.

If you are outside Australia, you can still have copies of your documents certified by consular staff at an Australian Embassy, High Commission, or Consulate. If you are unable to reach an Australian Embassy, High Commission, or Consulate, your documents can be certified by a notary public. Please view providing proof of identity (for members outside Australia) for other options for having your documents certified if you are outside Australia.

If none of these certifiers are available in your community, please contact our service centre to explore your other options.

Once I have proved my identity, will I ever need to provide documents again?

If you have already provided a certified copy of your identity documents, you generally won’t need to provide documents again as long as your name or residential address have not changed. However, because verifying identities is an important measure in ensuring the security of all members’ benefit, we may request updated and/or additional proof of identity documents at any time.

If you have changed your name, please see if you change your name above for the documentation you need to provide to support the change. 

If you have moved since providing your proof identify documents, you must provide a certified copy of proof of identify documents showing your new residential address. If it’s more convenient, you can provide the original (rather than a certified copy) of a recent notice issued by your local council or a recent utilities bill addressed to you at your current residential address.

What if I hold a member’s Power of attorney?

If you hold a Power or attorney for one of our members, and you are seeking access to benefits or requesting a change to the member’s details, you must provide certified copies of identity documents for both yourself and the member.

 

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