Meet the people who answer employer contribution enquiries, demystify compliance obligations, arrange clearing house access, refunds and more.
If you’ve ever needed help making a contribution, accessing the clearing house, requesting a refund or wondered how to become SuperStream compliant, chances are you’ve already spoken to someone in our employer relations team, or maybe even had them visit your workplace.
The employer relations team provides clients with tailored, one-to-one support as the need arises, and is administered by Mercer - our service partner responsible for overseeing daily fund operations, including the processing of member and employer contributions.
With a raft of regulatory and legislation changes over recent years, the team has played an important role in helping employers understand the changes and become SuperStream compliant. The team is committed to building relationships with employers, educating and guiding them through difficult processes and making the experience a positive one.
Meet the team
Based in Wollongong, NSW, it’s no wonder many of the team enjoy a little time at the beach!
Take some time to get to know them better, by browsing the profiles below.
Frank Hemar, Manager – Employer Relations
Years with the company: 6
My favourite thing about working with employers is: For me personally it's about building strong relationships and getting to know our clients on a professional but also a personal level.
On weekends I enjoy: Going down to our place down the South Coast on weekends and getting the jet ski out with the family.
Favourite food: Has got to be pasta.
Vikki Weston, Assistant Team Manager – Employer Relations
Years with the company: 9
My favourite thing about working with employers is: Previous experience in payroll helps me understand challenges employers face when paying super. I enjoy helping others and demystifying the complex superannuation requirements employers have, and working as part of a team to achieve the best outcomes for members. I’m enjoying my new role as Assistant Team Manager which is enabling me to focus on streamlining procedures and implementing process improvements to help the whole team to better help employers.
On weekends I enjoy: Family time is always a priority and Saturday sport keeps me very busy! We are fortunate to have 3 active teenagers to help make life full of fun and our favourite family activity is camping with our four-legged family member Summer.
Favourite holiday destination: I love travel and experiencing new places. One of the best things about going new places is getting to know new people and experiencing the world from another perspective. Whether the travel be driving and camping or an international flight to an exotic far-away place – the best part for me is the people and learning new things from them.
Nicole Arnold, Employer Relationship Officer
Years with the company: 17 fantastic years in various roles.
My favourite thing about working with employers is: The satisfaction of being able to help and solve employers’ issues, whether it is for a refund, change of their employees’ details, uploading files in QuickSuper even if they use another clearing house, trying to figure out why a contribution was rejected, building a relationship with the employer knowing the can contact me with any issue or concern.
On weekends I enjoy: Spending time with the family relaxing down the beach enjoying the sunshine at the local beaches and cafés.
Favourite food: Can’t decide, I love all foods, from your baked lamb roast, to chicken-snitty and mushroom sauce and one of my favourite dishes a yummy Asian or Thai Satay.
Robyn Cabban, Employer Relationship Officer
Years with the company: 7
My favourite thing about working with employers is: I enjoy developing the relationship with the employer, with that comes the satisfaction of resolving their enquiry hopefully at the time of the call or e-mail. I pride myself on giving employers a pleasant experience with every interaction. I also enjoy going out to their workplaces - it’s very satisfying and good to put a face to a voice on the phone.
On weekends I enjoy: Going out on our ski boat with my family, going for coffee down at the harbour
Favourite book: Power of One by Bryce Courtney
Jennifer Lee Lewin, Employer Relationship Officer
Years with the company: 10
My favourite thing about working with employers is: I very much enjoy that in our role we can work closely with an employer to support them or resolve any issues. I get a lot of satisfaction from being able to see an issue out to a positive resolution no matter how long it takes. Every day is something new and although I have been in the role now for around four years I still love that I am always learning and being challenged.
Favourite past time: I love all things hands on, sewing, crocheting, gardening, crafting – love to create and learn new things.
Favourite holiday destination: Love to get away to Sussex Inlet with the family in the warmer months and we head west to Young staying on the farm with family in the colder months – the stars are so amazing out that way!
Like to get in touch?
Contact the Employer Support Team on (02) 4298 6013.