Your member statement includes a summary of your account and a list of your transactions from 1 July 2016 to 30 June 2017.
You’ll also find information about fees, your investment options, any insurance benefits you may be entitled to and a summary of the money coming in and going out of your account.
About your statement
What's included in my statement pack?Show more
When will I receive my statement?Show more
We are mailing statements progressively from mid-October.
If you have chosen to receive your statement online, we’ll send you an email letting you know when your statement is available in your online account. To view your statement, after logging into your account, go to the .
If you currently receive your statement in the mail and would like to receive it online in future, simply update your communication preferences.
Reading your statement
What is my individual rate of return?Show more
For the first time your 30 June 2017 statement will show your individual (or net) rate of return. This is your personal return for the year based on the actual investments you held. Your return could be different to the returns table because of the size and timing of transactions on your account during the year.
What’s included in my indirect costs and why are they higher than last year?Show more
Indirect costs are paid from the assets of your investments before we calculate returns and are not deducted from your balance. Examples include investment management fees and fees we pay to our custodian.
From 30 September 2017, there are new rules that cover the reporting of investment fees. While there are no new or additional costs, we’ve changed the way we display the current costs which could mean that they look higher.
Why doesn't my opening balance match my closing balance on my previous statement?Show more
In August 2016, we moved to a new administration system which means the account information on your new statement may appear slightly differently. This includes rounding your account balance up or down to the nearest six cents.
It’s important to note there is no change to the value or number of units you hold in your investment option and your benefit has not changed. Any slight variations in your account balance are a result of rounding and will not impact the valuation of any withdrawals or investment switches you make.
Can I see my statement information online?Show more
Log in to your account to see information about your transactions, beneficiaries, insurance and investment choices.
You can get more out of your membership by taking a few minutes to register for online access to your account. You’ll need to enter a one-time PIN which we’ll send to your mobile phone via SMS or to your email address. To complete your password update, you’ll need to enter the PIN within ten minutes of receiving it, so make sure your mobile phone is handy.
If we don’t have your mobile number or email address, we’ll ask you to give us a call to update your details.
Managing your account
Who are my nominated beneficiaries?Show more
For your peace of mind, you should tell us who you would like your super left to if you die.
If you have more than one account with us, you need to make a separate beneficiary nomination for each account. A nomination on one account does not apply to other accounts you may have with us.
Only binding nominations are available for defined and deferred accounts.I would like to nominate a beneficiary
How can I switch my investment options?Show more
You can change investment options for your current balance, your future contributions, or both under Investment switch in your online account. Simply enter the percentage you would like to allocate to each option.
If you're not sure which investment option(s) is right for you, check out our online guide or talk to one of our superannuation advisers^1. They can give you a recommendation over the phone, based on your personal situation, at no additional cost to you.I would like to book an advice appointment
How can I make a contribution?Show more
There are a number of ways to contribute to your account:
- BPAY® ^2
- Electronic funds transfer (EFT)
- Direct debit
- Cheque or money order
- Regular deduction from your pay
Learn more about how to make a contribution. If you’re not sure how much or what type of contributions to make, one of our planners can give you a recommendation based on your personal situation, at no additional cost to you.I would like to book an advice appointment
How can I change my insurance cover?Show more
To apply for or modify your existing insurance cover, log in to your account, and view the Insurance cover page where you can click on Apply to increase your cover.
You can also cancel or reduce your insurance cover at any time. To do this, you will need to complete the Application to reduce or cancel insurance cover form or simply give us a call.
If you're an eligible police officer or ambulance officer, you can’t apply to modify your Police Blue Ribbon Insurance or Ambulance Officers' Insurance cover. However, you can apply to increase, decrease or transfer any cover you have with us as an employer-sponsored member. There are restrictions on the type of additional cover you can apply for.
What do I do if my address has changed?Show more
You may not receive your 30 June 2017 statement in the mail if you’ve moved and you didn’t
update your details before 16 October.
To ensure you receive important communications from us in the future, please provide us with your current address by logging into your account, completing the Change of member details form or contacting us. Also consider signing up for online statements. This way you’ll receive your statement wherever you are.
How do I consolidate my super?Show more
You can use our online tool to transfer and combine any other super accounts into your First State Super account. You can also use the tool to find lost super.I want to search for and combine my super
How can I access simple advice?Show more
You have access to simple financial advice on matters related to your First State Super account at no extra cost^3. The cost is covered by your annual administration fee.I want to make an appointment for advice