Your member statement includes a summary of your account and a list of your transactions from 1 July 2016 to 31 December 2016.
About your statement
What's included in my statement pack?Show more
When will I receive my statement?Show more
We are mailing statements progressively from March.
If you have chosen to receive your statement online, we’ll send you an email letting you know when your statement is available in your online account. To view your statement, after logging into your account, go to the .
If you currently receive your statement in the mail and would like to receive it online in future, simply update your communication preferences.
Reading your statement
Why is my statement shorter?Show more
Many members told us they wanted a shorter statement that was clearer and more concise. So that’s exactly what we’ve produced for your half-yearly statement. It’s a shorter version that is much quicker and easier to read.
We’ve given you a snapshot of your account summary, investment options and insurance. If you want more details, just log in to your account online. You’ll receive a longer annual statement, which we plan to send in October. This will include all your account and transaction details for the 12-month period to 30 June.
In the meantime, contact us or check your account details online if you have any questions.
How can I access account information not contained in this shorter statement?Show more
Log in to your account to see information about your transactions, beneficiaries, insurance and investment choices.
You can get more out of your membership by taking a few minutes to register for online access to your account. You’ll need to enter a one-time PIN which we’ll send to your mobile phone via SMS or to your email address. To complete your password update, you’ll need to enter the PIN within ten minutes of receiving it, so make sure your mobile phone is handy.
If we don’t have your mobile number or email address, we’ll ask you to give us a call to update your details.
How can I access this information if I don't have online access?Show more
Why doesn't my opening balance match my closing balance on my previous statement?Show more
In August 2016, we moved to a new administration system which means the account information on your new statement may appear slightly differently. This includes rounding your account balance up or down to the nearest cent.
It’s important to note there is no change to the value or number of units you hold in your investment option and your benefit has not changed. Any slight variations in your account balance are a result of rounding and will not impact the valuation of any withdrawals or investment switches you make.
Managing your account
Who are my nominated beneficiaries?Show more
For your peace of mind, you should tell us who you would like your super left to if you die.
If you have more than one account with us, you need to make a separate beneficiary nomination for each account. A nomination on one account does not apply to other accounts you may have with us.
Only binding nominations are available for defined and deferred accounts.I would like to nominate a beneficiary
How can I switch my investment options?Show more
You can change investment options for your current balance, your future contributions, or both under Investment switch in your online account. Simply enter the percentage you would like to allocate to each option.
If you're not sure which investment option(s) is right for you, check out our online guide or talk to one of our superannuation advisers^1. They can give you a recommendation over the phone, based on your personal situation, at no additional cost to you.I would like to book an advice appointment
How can I make a contribution?Show more
There are a number of ways to contribute to your account:
- BPAY® ^2
- Electronic funds transfer (EFT)
- Direct debit
- Cheque or money order
- Regular deduction from your pay
Learn more about how to make a contribution. If you’re not sure how much or what type of contributions to make, one of our planners can give you a recommendation based on your personal situation, at no additional cost to you.I would like to book an advice appointment
How can I change my insurance cover?Show more
To apply for or modify your existing insurance cover, log in to your account, and view the Insurance cover page where you can click on Apply to increase your cover.
You can also cancel or reduce your insurance cover at any time. To do this, you will need to complete the Application to reduce or cancel insurance cover form or simply give us a call.
If you're an eligible police officer or ambulance officer, you can’t apply to modify your Police Blue Ribbon Insurance or Ambulance Officers' Insurance cover. However, you can apply to increase, decrease or transfer any cover you have with us as an employer-sponsored member. There are restrictions on the type of additional cover you can apply for.
What do I do if my address has changed?Show more
You may not receive your 31 December 2016 statement in the mail if you’ve moved and you didn’t
update your details before 14 March.
To ensure you receive important communications from us in the future, please provide us with your current address by logging into your account, completing the Change of member details form or contacting us. Also consider signing up for online statements. This way you’ll receive your statement wherever you are.
How do I consolidate my super?Show more
How can I access simple advice?Show more
You have access to simple financial advice on matters related to your First State Super account at no extra cost^3. The cost is covered by your annual administration fee.I want to make an appointment for advice