Your member statement includes a summary of your account and a list of your transactions from 1 July 2017 to 30 June 2018.
You’ll also find information about fees, your investment options, any insurance benefits you may be entitled to and a summary of the money coming in and going out of your account.
About your statement
What's included in my statement pack?Show more
When will I receive my statement?Show more
We are mailing statements progressively from 5 October 18.
If you currently receive your statement in the mail and would like to receive it online in future, simply update your communication preferences.
Reading your statement
What is my individual rate of return?Show more
Your statement now includes your individual (or net) rate of return. This is your personal return for the year based on the actual investments you held. Your return could be different to the returns table because of the size and timing of transactions on your account during the year.
What’s included in 'Other fees of your investment'?Show more
‘Other fees of your investment’ reflect the fees and costs associated with the purchase/sale and ongoing management of the investments of your selected investment option(s) such as fees paid to investment managers, our custodian and brokers.
Other fees are paid from the assets of your investment option before we calculate the unit price and are not deducted directly from your account.
Please note that we now include all indirect costs as ‘Other fees of your investments’, which is why the ‘Indirect costs of your investment’ this year is reported as nil.
For more information on fees refer to the , or for retirement income stream members, please see the or . Note that in these documents ‘Other fees of your investment’ are referred to as ‘Investment fees’.
Can I see my statement and account information online?Show more
to your account to see information about your transactions, beneficiaries, insurance and investment choices. Copies of your annual statements are available in your document centre and can be downloaded.
You can get more out of your membership by taking a few minutes to to your account. You’ll need to enter a one-time PIN which we’ll send to your mobile phone via SMS or to your email address. To update your password, you’ll need to enter the PIN within ten minutes of receiving it, so make sure your mobile phone is handy.
If we don’t have your mobile number or email address, we’ll ask you to give us a call to update your details.
Managing your account
Who are my nominated beneficiaries?Show more
You should tell us who you would like your super left to if you die by nominating beneficiaries.
You need to make a separate beneficiary nomination for each account you have with us. A nomination on one account does not apply to other accounts you may have with us.
Only binding nominations are available for defined and deferred accounts.I would like to nominate a beneficiary
How can I switch my investment options?Show more
You can change (or switch) investment options for your current balance, your future contributions, or both under Investment switch in your online account. Simply enter the percentage you would like to allocate to each option.
If you're not sure which investment option(s) is right for you, check out our online guide or talk to one of our superannuation advisers^1. They can give you a recommendation over the phone, based on your personal situation, at no additional cost to you.I would like to book an advice appointment
How can I make a contribution?Show more
There are a number of ways to contribute to your account:
- BPAY® ^2
- Electronic funds transfer (EFT)
- Direct debit
- Cheque or money order
- Regular deduction from your pay
Learn more about how to make a contribution. If you’re not sure how much or what type of contributions to make, one of our planners can give you a recommendation based on your personal situation, at no additional cost to you.I would like to book an advice appointment
How can I change my insurance cover?Show more
To apply for or modify your existing insurance cover, log in to your account, and view the Insurance cover page where you can click on Apply to increase your cover.
Alternatively, download the Application for insurance form.
To get an estimate of how much your automatic and additional cover could cost, use our Insurance cover and cost calculator.
You can also cancel or reduce your insurance cover at any time. To do this, you will need to complete the Application to reduce or cancel insurance cover form or simply give us a call on 1300 650 873. If you have registered for online access, you can also reduce or cancel your cover online via Insurance Express in your .
If you're an eligible police officer or ambulance officer, you can’t apply to modify your Police Blue Ribbon Insurance or Ambulance Officers' Insurance cover. However, you can apply to increase, decrease or transfer any cover you have with us as an employer-sponsored member. There are restrictions on the type of additional cover you can apply for.
What do I do if my address has changed?Show more
You may not receive your statement in the mail if you’ve moved and you didn’t update your details in time.
To ensure you receive important communications from us in the future, please provide us with your current address by logging into your account, completing the Change of member details form or contacting us. Also consider signing up for online statements. This way you’ll receive your statement wherever you are.
How do I consolidate my super?Show more
You can use our online tool to transfer and combine any other super accounts into your First State Super account. You can also use the tool to find lost super.I want to search for and combine my super
How can I access simple advice?Show more
You have access to simple financial advice on matters related to your First State Super account at no extra cost^3. The cost is covered by your annual administration fee.I want to make an appointment for advice
Financial planning services are provided by our financial planning business State Super Financial Services Australia Limited, trading as StatePlus, ABN 86 003 742 756, AFSL No. 238430. StatePlus is wholly owned by First State Super. ↩
Registered to BPAY Pty Ltd ABN 69 079 137 518 ↩
A fee will be payable for broader or more complex advice. ↩